FREQUENTLY ASKED QUESTIONS
We make every effort to provide our customers with products that look the same as the images displayed on our website pages. However please keep in mind that photographs have a difficult time showing exact colors and that the actual color of a product may vary slightly from what is shown in one of our website images. We work hard to update our website descriptions and images as soon as we aware of noticeable variations in our products.
We use Razorpay for all online orders to ensure the highest security possible for our customers.Using this method we don’t even see/store your credit/debit card & netbanking details. All transactions are passed over a secure encrypted Razorpay gateway connection. So buy with confidence.
We completely understand that not everyone wants to create account with websites to place orders. By default, our website does not require you to have an account to checkout and complete your order. We only hold enough information to be able to deliver your order.
We hope that you will be pleased with your purchases from Foxo. However, we understand that there are times when you will need to return items to us. please let us know your reasons for returns and/or exchange requirements within 7 days of receiving the order.
We will be happy to accept returns of items that do not fit correctly and exchange them for the correct size depending on availability and within 7 days of order delivery.
To start your return process, email us at email@example.com and we’ll get back to you as soon as possible.
Self-Ship: Since we do not have a reverse pick up facility, we request you to self-ship the product to us.
Please pack the items securely to prevent any loss or damage during transit. All items must be in unused condition with all original tags attached and packaging intact.
You can courier the product(s) to the address mentioned below:
MONOPLANE APPARELS, 4-16-452, 1st Line, Potti Sriramulu Nagar, Amaravathi Road, Guntur, Andhra Pradesh – 522002. Phone: +91 9059510210
PLEASE NOTE: We recommend using ‘Speed Post’ as your courier service. Speed Post is a Government of India owned entity and has the most widely distributed postal network in India.