Frequently Asked Questions

No, you need not to sign up for an account to place an order. Sign up is to maintain your order details, addresses in one place for your convenience.

Once you have created an account, you can add or edit your addresses at any time. Log into your account by clicking “Log in” in the upper right corner of the website. Once you have logged in, you’ll see your Account Details with your address. Click on Addresses to review and edit your addresses and submit.

To stay connected with the latest news, looks and updates from Foxo Clothing, sign up to receive our emails. You can do this by setting up an account or using the entry form in the footer of the website.

You can use the search box at the header of the website to type in a keyword, a product code or a description of the item you are looking for. You can also use the menus along the top of the website.

When you see an item you like, click on the image or product title to be taken to the product page. On the product page, you’ll find key information about the product, including name, item number, price, available sizes and colors, and a product description.

Click the Size Guide link in product page to view size charts. Foxo dress shirts/ T-shirts are designed in two fits: Regular and slim fit.

When you see an item you wish to purchase, click on the product and you will be taken to the product page. Here, select the color and size you want, and then click Add To Cart. You can access your cart at anytime while shopping by clicking the cart icon in the top right corner of the website. From your cart, follow the prompts to enter checkout and complete your purchase.

We accept Net Banking, UPI, Mastercard, Wallets, and Visa. We are not accepting international payments at the moment. (If you wish to purchase, please write to us at support@foxoclothing.com

All products are listed in INR. We are not accepting international orders at the moment. However if you are interested to place an order for your loved one’s in India. Please write to us at support@foxoclothing.com and we do our best.

Once you place your order, your card is authorized and payment is taken. You will receive a confirmation email with your order details.

All Credit Card, Debit Card, and Net banking transactions are processed over a secure encrypted payment gateway connection. Once payment process is completed you will get a email/notification for the transaction.

In case there is a failure in payment, please retry and make sure the details you entered is correct.

If your account has been debited even after a payment failure, it is generally rolled back to your bank account within 10 business days. For any information you may require, you can email us at support@foxoclothing.com

If your order is placed before 11 a.m. IST, your order is likely to ship the same day, though that is not guaranteed. Delivery times may vary by product.

If you notice that we have made a mistake with your order, please contact Customer Care and let us know immediately. We will do what we can to correct the issue for you.

We primarily use private courier service for our shipping, though that is subject to change and may vary based on the product ordered.

When your order has shipped, you will receive a confirmation email with your shipment details. Some items in your order may ship separately.

If you have an account on our website, you may log in to your account for the status of your order. Once your order has shipped, you will receive a shipment confirmation email with a shipping tracking number so you can track the progress of your package(s) while in transit.

If you are not available to take delivery, when our courier partner attempts to deliver your order, the courier partner will notify you. Thereafter, an additional attempt will be made to deliver your order, after which your package will be returned to our fulfilment centre and your account will be refunded for the order amount. The refund is applicable only for PRE-PAID Orders.

In order to receive your deliveries to right address make sure you fill in your correct address when ordering from us. We cannot take responsibility for wrong address being used with an order. Email us if your items (apparel) do not arrive and we’ll get in touch with our courier company to track down the parcel.

Foxo is confident that you will be happy with your purchase. If for any reason this is not the case, please let us know your reasons for returns and/or exchange requirements within 7 days of receiving the order.

We will be happy to accept returns of items that do not fit correctly and exchange them for the correct size depending on availability and within 7 days of order delivery.

To start your return process, email us at support@foxoclothing.com and we’ll get back to you as soon as possible.

Since we do not have a reverse pick up facility, we request you to self-ship the product to us. Shipping costs are non-refundable.

Please pack the items securely to prevent any loss or damage during transit. All items must be in unused condition with all original tags attached and packaging intact.

You can courier the product(s) to the address mentioned below:

MONOPLANE APPARELS, 4-16-452, 1^st Line, Potti Sriramulu Nagar, Amaravathi Road, Guntur, Andhra Pradesh – 522002.

PLEASE NOTE: We recommend using ‘Speed Post’ as your courier service. Speed Post is a Government of India owned entity and has the most widely distributed postal network in India.

We’re sorry you have this problem. Please email us support@foxoclothing.com about the issue as the reason for return, and return your item within 7 days of delivery for a full refund.

As soon as your return has been received by our customer service team, we’ll email you to let you know. In the unlikely event that you don’t receive this email within 7 days of shipping your return package to us, please contact us. Remember to make note of the tracking number on your return shipment before mailing it back to us; keep record of that tracking number, as it’s not tied to your account and we do not have those numbers on file.

Once we receive your return, we will do our best to process your refund within 10 business days. You will receive email confirmation when your return has been processed. After the receipt of this email please allow another 5-10 business days for the refund to be credited to your account. The amount of time this takes will depend on your bank or card issuer.

In the interest of hygiene, we are unable to exchange or refund used, washed (laundered) or customer damaged goods. Return product should be unused, unwashed, original tags intact in waterproof bag.

Only orders that haven’t left the fulfilment centre can be cancelled. To cancel an order please send an email- support@foxoclothing.com or call our customer care @ +91 9059510210 team to cancel the order.

When you want to access your account, we ask you to log in. If you find that your email address or password is not recognized, please make sure you are using the same email address and password that you used when you registered with Foxoclothing.com.

If you can’t remember your password, click the “Forgot your password?” link on the log-in page and follow the directions.

One of the most common reasons for this is that your email account is identifying emails from us as junk mail, and they are being sent straight to your junk/trash folder. To stop this from happening, add us to your email address book or mark as as a safe/recognized sender in your email client.

Please email us at support@foxoclothing.com. We will get back to you as soon as possible.